Compassionate Care

Every Step of the Way

Empath GUIDE is here to support you and your loved ones through every stage of dementia care.
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Nationwide Availability

Nationwide Availability

The GUIDE program is available across all 50 states, ensuring comprehensive support wherever your patients are located. Empath GUIDE serves beneficiaries in several counties across the state of FL.

Respite Care

Respite Care

Eligible beneficiaries can receive up to 80 hours per year of respite care, fully covered by Medicare, to support caregivers, upon approval.

Integrated Support

Integrated Support

Empath GUIDE offers in-home safety assessments and extensive caregiver support and education.

Comprehensive Care Coordination

Comprehensive Care Coordination

We provide care management, from transitions of care to connecting with local resources, ensuring your patients and caregivers receive much needed support.

Empath GUIDE Enrollment

Empath GUIDE Enrollment

Empath GUIDE works closely with primary care providers to refer Medicare beneficiaries in our program. The role of the primary care provider remains unchanged - Empath GUIDE simply adds an extra layer of support for patients.

Covered Services

Covered Services

Medicare beneficiaries can access care through Empath GUIDE at no additional cost, with all insurance needs handled seamlessly by our team.

What Is

Empath GUIDE

The GUIDE Model, which stands for "Guiding an Improved Dementia Experience", is a program developed by the Centers for Medicare & Medicaid Services (CMS). It aims to provide comprehensive, person-centered care for individuals with dementia and their caregivers. The program focuses on improving the quality of care and reducing the challenges faced by patients and caregivers by offering structured support, coordinated services, and resources for specialized care.

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Full Life Care

Empath GUIDE

What sets Empath GUIDE apart is our commitment to Full Life Care. This means we don't just address the immediate medical needs of those with dementia; we provide a holistic approach that supports every aspect of life—physical, emotional, and spiritual. Empath GUIDE connects patients and caregivers to a full spectrum of support services, from personalized care planning and 24/7 access to our care team, to caregiver education, respite services, and beyond. Our goal is to ensure that both patients and their families experience the best possible quality of life, at every stage of the journey.

The GUIDE Model includes services like care planning, ongoing monitoring, caregiver education, respite care, and 24/7 access to support, all designed to help individuals with dementia live safely at home for as long as possible.

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Two hands clasped together in a gesture of support and comfort, showcasing unity and connection.
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A doctor in a white coat checks a smartphone, symbolizing modern healthcare communication.
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Two hands clasped together, symbolizing support, connection, and intimacy in a warm setting.

Steps for Enrollment

Step 1: Identify

Step 1: Identify 

Those who have an existing diagnosis of dementia

Step 2: Refer

Step 2: Refer 

Refer eligible patients to Empath GUIDE by using the referral form below.

Step 3: Confirm

Step 3: Confirm

Our healthcare professionals confirm a dementia diagnosis..

Step 4: Enroll

Step 4: Enroll 

Empath GUIDE submits the patient's information for acceptance in the CMS GUIDE program.

Step 5: Determination

Step 5: Determination

Accepted: The patient begins receiving care through the GUIDE program.

Not Accepted: We provide alternative dementia friendly support options.

Empath GUIDE Eligibility

Who Is Eligible?

  • Community-Dwelling Patients: Individuals living at home or within the community who are not residing in a long-term nursing home.
  • Medicare Fee-for-Service Beneficiaries: Patients must be enrolled in Medicare Parts A and B, with Medicare as their primary payer. This includes beneficiares who are dually eligible for Medicare and Medicaid.
  • Confirmed Dementia Diagnosis: Patients must have a dementia diagnosis confirmed by clinician attestation.

Who Is Not Eligible?

  • Medicare Advantage Enrollees: Patients enrolled in Medicare Advantage plans, including Special Needs Plands and PACE, are not eligible.
  • Patients in Long-Term Care Facilities: Those residing in long-term nursing homes are not eligible.
  • Hospice Enrollees: Patients currently receiving Medicare hospice benefits are not eligible.
  • Mild Cognitive Impairment (MCI): Patients with a diagnosis of MCI are not eligible.

Empath GUIDE

Delivering Comprehensive Care

Thorough Assessment
Individuals living at home or within the community who are not residing in a long-term nursing home.
Personalized Care Planning

Developing tailored care plans that align with the patient's health goals and preferences.

Continuous Support
Regular check-ins and ongoing assistance to adapt care as needs change.
Medication Management

Ensuring safe and effective use of medications through careful reconciliation and oversight.

24/7 Care Access

Around-the-clock availability of our care team and helpline for any urgent needs.

Care Coordination

Managing transitions of care and coordinating with other healthcare providers for a smooth experience.

Referrals + Coordination

Connecting patients with the necessary services and support for their overall well-being.

Caregiver Support

Providing resources, training, and emotional support to empower caregivers in their crucial role.

Respite Services

Offering much-needed breaks for caregivers through our respite care options.